WHAT OUR CLIENTS SAY


What our clients say about working with us ...


We are delighted to let you know what our clients think of us. 

Like any business, we don't get it right 100% of the time, but we always do our best to exceed your expectations and if we fall short, we put all our efforts into putting things right. Your opinions are vital to us and we really do listen.

Below is some of the feedback we've had from clients, to give you a flavour of the relationship and service you can expect from us ...


More of what our clients tell us....

  • "... I can’t think of anyone I would trust more with our accounts"

    “After being with Wood & Disney for several years and recently embracing cloud computing and outsourcing payroll to them I would like to say a big thank you to the whole team.”


    “I am constantly delighted with the comprehensive and tailored support that we receive, they are a wonderful bunch of professionals.  They provide us with prompt and friendly help and guidance whenever needed which is important when running a small company.  They are forward thinking and always take the opportunity to give advice on improving our profitability.  I can’t think of anyone I would trust more with our accounts”


    AC


  • " ... Thanks to Wood & Disney, I have the confidence to move my business forward with the new QuickBooks system, knowing full support is available from the team."

    ”As a director of a small business still in relative infancy, having a local accountant that I can depend on is of upmost importance . Wood & Disney oversee my accounts with great efficiency and care and offer a personal bespoke service which enables me to devote my time to the day-to-day running of the Business, knowing my financial matters and all duties that need to be legally fulfilled are in reliable and professional hands.T he team at Wood & Disney are approachable,  friendly and all round, a pleasure to work alongside.”‘


    ”When the upcoming move to e-book keeping was announced, I do not mind admitting to be a little anxious ! The idea sounded very daunting but Wood & Disney were on hand to advise me on the software they felt best suited my needs .They offered clear guidance and helped to explain the jargon making the transition much easier than I expected .The team had great patience with me whilst I found my feet with the new system ,and no question was left unanswered. Thanks to Wood & Disney ,I have the confidence to move my business forward with the new QuickBooks system, knowing full support is available from the team.”

  • " ... We get practical plain English advice with no jargon, with business advice, which can make a real difference to our success ..."

    “We have been using Wood & Disney for approximately 10 years now and have always been very satisfied with the service provided. We get practical plain English advice with no jargon, with business advice, which can make a real difference to our success as well as doing all the usual tax and accounting stuff. We would recommend them to anyone.”

  • "... It is so reassuring to know that our accounts are in the hands of such a professional and reliable firm ... "

    “I am just writing to thank you and your staff for all the help you have given us all year with our accounts. We have been so impressed with the professional and efficient service you provide. Wages are calculated each week without delay and Laura has always gone the extra mile to answer our questions when we’ve needed advice.”


    “It is so reassuring to know that our accounts are in the hands of such a professional and reliable firm, and that we benefiting from up-to-date knowledge and advice to make the accounting process as smooth as possible. As you say “tax needn’t be taxing” and this has certainly been our experience since we have enlisted the help of Wood and Disney with our accounts.”


    “I will certainly have no hesitation in recommending you to any of our clients, friends and family in the future.”

  • “Many thanks for the remarkably quick turnaround and for the staggeringly low sums that xxx and I have to pay the Taxman.”

  • " ... We now feel that we are actually being looked after, receiving the right advice and guidance from a team of accountancy professionals that understand the ‘numbers stuff’ as well as how our business operates ..."

    “Just a note to say thank you: Since employing your services we have been very impressed. The staff at Wood & Disney are helpful, professional and efficient and a total pleasure to deal with.”


    “We now feel that we are actually being looked after, receiving the right advice and guidance from a team of accountancy professionals that understand the ‘numbers stuff’ as well as how our business operates. The e-books are brilliant – easy to read and extremely useful.”


    “Thank you also for ensuring that the move across was (surprisingly) stress free, we just wish we had changed Accountant’s sooner!”

  • " ... saved me more money each year than I have spent on fees, but your advice has been a constant support to me through these ten sometimes difficult years. ... "

    “I had intended sending you a letter at the beginning of November to mark the tenth anniversary, but I was in Norway at the time so it was put off until I returned home. I would like anyway to thank you for having handled my financial affairs over the past decade and for having provided such excellent value for money.”


    “As you know I have never taken very readily to the idea of paying anyone to do something which I could perfectly well do myself, nor am I someone who will cheerfully go on paying for a half-hearted service from those whom I engage to act on my behalf. But as regards the service offered by wood and disney I have to say that I am more than satisfied.”


    “Not only have you I am sure saved me more money each year than I have spent on fees, but your advice has been a constant support to me through these ten sometimes difficult years. In my view the service you offer is admirably tailored to the needs of one-man businesses like my own, and I have taken every opportunity to recommend your firm to colleagues of mine who have been setting up on their own account.”


    “Thank you anyway for the service your firm has given me over the past decade, and I hope that our association will continue for many years to come.”

  • " ... I have been using your firm, originally through Philip Wood, since 1976 (so half my life!) ..."

    “I was really touched to receive the bottles of Australian Wine in honour of my 60th. It also reminds me that I have been using your firm, originally through Philip Wood, since 1976 (so half my life!). 

    So thanks to you and the firm, and I look forward to your continued support. For some, retirement may begin at 60, but I am intending to stay in harness for some time still.. So you may assume that we will remain in contact for some years to come.”

  • "... a forward-thinking professional outfit ..."

    "Wood & Disney are a forward-thinking, professional outfit and we're very happy to have them as accountants and financial advisors for our company."

  • "... The support given is second to none ..."

    "Wood and Disney have been our accountants for many years, supporting our business with regular updates ensuring we are fully compliant with current legislation. The support given is second to none. They are professional, friendly and patient, especially Laura and Sam with whom I have regular contact. Nothing is too much to ask. I would highly recommend"

  • " ... The advice and support given by everyone ensured that we avoided myriad pitfalls into which we could have fallen. ..."

    “At the end of five years of profitable trading I wish to place on record my thanks for the way in which our accounts and tax affairs have been conducted. The advice and support given by everyone ensured that we avoided myriad pitfalls into which we could have fallen. The promptness and accuracy of your service is commended. It is a pleasure to work with dedicated professional people.”

  • " ... identified very real and possible opportunities for improving the profitability of the organisation ..."

    “Having been involved in all aspects of the Accountancy industry over the past 16 years, one is all to used to “consultants and advisers” of all sorts claiming to have the answers to all of your companies problems, often with very little in the way of constructive results. I am extremely pleased to say however that in this instance the process has been at the very least enlightening, moreover has identified very real and possible opportunities for improving the profitability of the organisation.”

  • " ... The humanistic approach undertaken by the team ..."

    "Since applying to your team of accountants later last year my husband and I have now realised just how misinformed we were previously. Book keeping, once a miserable task resentfully performed, has now proved to be a fundamental quality experience which has enhanced our autonomy.


    The humanistic approach undertaken by the team is of significance when dealing with people who are not so experienced in the fine art of accounts. Once again thank you, and may our future transactions prove just as satisfactory."

  • " ... you have already become part of our small family company ..."

    “I feel that it is right and proper for us to say how pleased we are that your company deal with our audit and accountancy work. Since the inception of our association, may I say that we all appreciate the way you have already become part of our small family company, offering us a very valuable source of advice especially on financial matters over and above the kind of information we have received in the past.


    Please accept our sincere thanks both to yourself and to the members of your staff involved with our work and we trust that this mutual association will continue for many years.”

  • " ... a refreshing change to receive a quick and efficient response to our enquiries ..."

    “I am writing a few lines to thank you for all of your assistance and guidance over the last few years. It is a refreshing change to receive a quick and efficient response to our enquiries especially after the bad experiences I had encountered with previous firms of accountants.


    The extra advice that you have given me which is not always related to accountancy has been invaluable in the progress of my company in the right direction towards profitability and growth. The overall performance of yourself and also your staff can only be described as first class.”

  • " ... always a nice atmosphere, and I know you can not touch it but you can sense it.”

    “Please extend my thanks to your staff for the really nice way I was dealt with today. In a few minutes I was shown how to deal with scale charges for my car. I must also commend you on the fact that whenever I have visited there is always a nice atmosphere, and I know you can not touch it but you can sense it.”

  • " ... how happy they were with the speed, the helpfulness, the price and the outcome of the work ..."

    “I am writing to thank you for the work you have just completed on behalf of my clients. They have called me to say how happy they were with the speed, the helpfulness, the price and the outcome of the work. I would like to thank you for your professionalism. A happy client means a repeat client. I have no hesitation in referring others to you whenever possible, safe in the knowledge that my clients will be well looked after by you.”

  • " ... most impressive and the final tax bill verging on the unbelievable ..."

    “Can I say that the assistance and advice (regarding Capital Gains Tax) we have been given so far has been most impressive and the final tax bill verging on the unbelievable. My wife and I are both most grateful for your most expert and professional help and we look forward to completing the matter when our tax returns are completed by you for 2008.”

  • " ... I felt buoyed up and raring to go – especially as you spoke to me in a language that I understood ..."

    “Thank you very much indeed for a very good meeting last week. We found it very useful and positive – on leaving I felt buoyed up and raring to go – especially as you spoke to me in a language that I understood! I have been very impressed with how quickly you have dealt with the preparation of our annual partnership accounts. I look forward hopefully to many years of working together to develop Travel Services.”

  • " ... We get practical plain English advice with no jargon ..."

    “We have been using Wood and Disney for approximately 10 years now and have always been very satisfied with the service provided. We get practical plain English advice with no jargon.”

  • "Excellent team of professional ...

    Excellent team of professionals, really saved my bacon when my previous accountant left me high and dry. Very professional accountants who help to grow and develop my company, not just file accounts.

  • "Very friendly and approachable ..."

    "Very friendly and approachable company making accounting as palatable as possible! They are very professional and always look out for the best interests of your business. We feel really secure with Wood & Disney watching our backs!"

  • " ... I now consider Wood & Disney to be more a business support and advice provider and far more than simply our accountants ..."

    “We were dissatisfied with our previous accountants as we felt they only processed our accounts, and that an accountant should be providing so much more. We chose Wood & Disney because we felt that Peter Disney had a close understanding of our business and took an active interest in it.”


    “I am particularly pleased with our choice. Wood & Disney have provided us with excellent advice and have taken an incredibly proactive role. Added to that, Peter Disney has provided many networking connections with similar companies, some of whom have become customers and even close friends.”


    “I now consider Wood & Disney to be more a business support and advice provider and far more than simply our accountants. I have no hesitation in recommending Wood & Disney.”


  • " ... really nice way I was dealt with today ..."

    “Please extend my thanks to your staff for the really nice way I was dealt with today. In a few minutes I was shown how to deal with scale charges for my car. I must also commend you on the fact that whenever I have visited there is always a nice atmosphere, and I know you can not touch it but you can sense it.”

  • " ... a first class accounting service from the simplest tax enquires to all manner of mandatory accounting returns and profit advice ..."

    “‘May I take this opportunity to thank you and all the staff at Wood and Disney for the accounting services provided for Xxxxx Xxxxx Xxxxx Limited since 1st January 2001. From this period I have subsequently noticed and experienced a high level of service and attention to detail that is second to none from your organisation.”


    “Wood and Disney has produced a first class accounting service from the simplest tax enquires to all manner of mandatory accounting returns and profit advice. As a result I am delighted to recommend Wood & Disney to any business or individual who requires the services of a chartered accountant establishment.”

  • “I was talking to a family friend the other day, accountants came up, I said I had just changed after several years, he said “although it may be too late, I would thoroughly recommend my accountant”… guess who!’ Yes you.”

  • “ ... dedication, professionalism and passion ... ”

    “I would like to thank you and your team for the dedication, professionalism and passion that you gave when helping with the proposals and launch of the new business. Your help has ensured that, together with all of the other dedicated professionals, settling up and launching the new business has been a success. I have no hesitation referring your business to my clients in the knowledge that you provide a first class service with pride and enthusiasm.”

  • " ... how impressed I was with the simplicity of your profit improvement software in showing the effect on profit that various different “what ifs” could have on my business. ..."

    “I am writing this letter because I would like to express how pleased I have been with the high level of service we have received, not only from you, but everyone we have dealt with so far in your company. It makes a refreshing change to continually receive such professional, efficient and courteous service.”


    & Specifically regarding our profit improvement advice:

    Thanks for your time last Thursday when we analysed our end of year figures. I would like to say how impressed I was with the simplicity of your profit improvement software in showing the effect on profit that various different “what ifs” could have on my business. It certainly showed me how one or two relatively small adjustments can have a huge impact on profit at the end of the year.”



  • “Many thanks for your prompt attention whilst preparing our accounts this year especially in view of the problems with our addition! ”

    “Many thanks for your prompt attention whilst preparing our accounts this year especially in view of the problems with our addition! I am finding the Newsletter very informative. I have recommended Wood & Disney to several people this year and hopefully they will be in contact with you.”

  • " ... We do not just feel like a number and it feels like wood and disney really care about us and have our best interests at heart ..."

    “All the wood and disney team are friendly. Calls/emails are answered in a timely manner. 

    We do not just feel like a number and it feels like wood and disney really care about us and have our best interests at heart".

  • "... They did a fantastic job, which allowed me to relax while I was away, knowing our finances were in safe hands! ..."

    "I do the book keeping at Mosaic PR & Digital and have just returned from MAT leave. In the nine months I was away Wood and Disney picked up my book keeping duties, such as; keeping QuickBooks up to date with customer and supplier invoices, sorting salaries and sending staff their wage slips, sorting the quarterly VAT returns and monthly PAYE payments, uploading our pension file, reconciling our bank and credit card statements etc. They did a fantastic job, which allowed me to relax while I was away, knowing our finances were in safe hands! Sam and Laura are always friendly and professional and the transition and handover on my return has been smooth. I’d thoroughly recommend their services if you need any book keeping assistance either short or long term."


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